Effective strategies for human resource management in educational organizations. Conflict management case studies

Paraskevi Nikolaou, International Hellenic University, Greece
Published online: 19 October 2018, JCETR, 2(2), pp. 30-34.

URN: urn:nbn:de:0111-pedocs-190920, DOI: 10.5281/zenodo.3598645

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Abstract: The purpose of this paper is to outline human resource management strategies in educational institutions and investigate the implications of the systemic approach. The methodology is the combination of primary and secondary research. Primary research is quantitative and refers to a case study on conflict management in an educational organization between the Director and his subordinates. The method of collecting data was the on-site observation from the position of deputy director, since it is an experiential experience. Secondary research is based on content analysis from different case studies, draws data from modern literature, leads to critical analysis of human resource management strategy theories and examines their effectiveness. Conflict in an educational organization is influenced by both structural and personal factors. According to modern theories of management education, conflicts in an educational organization can be both positive and negative and can positively contribute to activating people for greater effort and efficient operation. This research argues that a comprehensive analysis of the environment and complex systems can contribute to the understanding of contemporary issues. It is based on the principles of systemic theory and suggests the imperative need of knowledge of conflict management by education executives. There are bibliographic gaps in the recording and analysis of case studies, dealing with the management and resolution of conflicts between education staff and subordinates.

Keywords: System approach, human resources management, conflict management, structural and personal factors, effective communication