Vol. 2, Iss. 2, 2018

Exploring the views on total quality human resources management between public and private educational units

Soultana (Tania) Kapiki, International Hellenic University, Greece
Georgia Tsakiridou, International Hellenic University, Greece

Published online: 19 October 2018, JCETR, 2(2), pp. 22-29.

URN: urn:nbn:de:0111-pedocs-190911, DOI: 10.5281/zenodo.3598635

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Abstract: The aim of the present study is to identify the attitudes of the directors of different types of educational units regarding the practices of Total Quality of Human Resources Management (TQHRM) in Greece. The specific objectives of the survey are the exploration and analysis of the following issues: a) The philosophy applied by each director on the unit they manage and the position of the HR in it; b) the directors’ opinion about the TQHRM Practices; and c) the difference in the approach of these practices between the public and private educational unit directors.The data is collected using a questionnaire that was sent electronically to Greek schools of various levels in 2018 and the number of responses is 70, of which 53% are from the private and 47% from the public sector directors. To process responses and draw conclusions, both one-dimensional and multidimensional analysis were performed. The results of this survey show that the HRM practices followed by the directors do not have a clear orientation. This highlights the need for training those who run an educational institution on TQHRM and the understanding of the importance of Human Resources on achieving the goals of an organization.

Keywords: Total Quality Management (TQM), Human Resources Management (HRM), educational units, strategic procedures, quality processes